Last updated: March 2026
Wren Travel (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website.
1. Who we are
Wren Travel is a travel services provider.
If you have any questions about this policy or how your data is handled, you can contact us at:
Email: jennie@wrentravel.co.uk
2. What data we collect
We may collect and process the following information:
Information you provide to us
- Name
- Email address
- Telephone number
- Travel preferences and enquiry details
- Messages submitted via forms
Referral information
If you use our refer-a-friend feature, we may collect:
- Your name and contact details
- Your friend’s name and contact details (if provided)
- A generated referral code or link
Automatically collected data
- IP address
- Browser type and version
- Pages visited and time spent on site
- Device information
3. How we use your data
We use your data to:
- Respond to enquiries and provide travel services
- Manage bookings and customer relationships
- Process and track referrals
- Improve our website and user experience
- Send relevant communications (if you have opted in)
- Comply with legal obligations
4. Referral programme
If you share a referral link:
- The link may include a unique reference code
- We may track usage of that link to understand referrals
- We do not send unsolicited emails to your friends without their consent
- Any contact made with referred individuals will be based on their own interaction with us
5. Legal basis for processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – when you submit forms or opt into marketing
- Legitimate interests – to improve our services and manage referrals
- Contract – where processing is necessary to provide travel services
6. How we store your data
Your data is securely stored and protected against unauthorised access.
We retain personal data only as long as necessary to:
- fulfil the purpose it was collected for
- comply with legal and regulatory requirements
7. Sharing your data
We do not sell your personal data.
We may share data with:
- Trusted service providers (e.g. website hosting, email services)
- Analytics providers (e.g. website performance tracking)
- Legal or regulatory authorities where required
All third parties are required to respect the security of your data.
8. Cookies
Our website may use cookies to:
- Improve functionality and performance
- Analyse website usage
- Enhance your browsing experience
You can control cookie settings through your browser.
9. Your data rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
To exercise these rights, contact us at jennie@wrentravel.co.uk
10. Data security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers
- Encrypted connections (SSL)
- Access controls
11. Third-party links
Our website may contain links to other websites. We are not responsible for their privacy practices.
12. Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
13. Contact
If you have any questions about this policy or your data, please contact:
Wren Travel
Email: jennie@wrentravel.co.uk